Walton Custom Warranty & Return Policy

Walton Custom Warranty Policy

Walton Custom products are warranted to the original owner against defects in materials and workmanship for up to one year. If a product fails due to a manufacturing defect, we will repair or replace it, at our discretion. This warranty does not cover damage caused by normal wear and tear, improper care, accident. Repair costs for garments not covered under warranty will be reasonable and fair. Customers will be notified of the repair cost prior to the repair being performed. A Return Authorization is required for all returns. You can secure an RA by calling 303-588-3808.

All garments must be cleaned before being sent to Walton Custom for warranty evaluation, repair or replacement. Garments that have not been cleaned will be sent back without evaluation.

Our typical turn around time is up to six weeks from the time we receive your garment, until you receive a repaired or replacement item. You will be notified of repair or replacement following our evaluation.

  • Secure an Return authorization by calling 303-588-5808.
  • Thoroughly clean all items before returning.
  • Provide a brief explanation for the return with the returned item.

Walton Custom Return policy

30 Day Return: We want you to be delighted with Walton as your custom kit supplier.

If for any reason you are dissatisfied with your new Walton garment .You may return it. Under the following conditions.

New and unused garments may be returned for replacement within 30 days from the date of purchase. If you agree to these following conditions.

  • Your garment is unused and new.
  • You provide proof of purchase.
  • Secure an Return authorization by calling 303-588-5808.
  • Provide a brief explanation as to why you wish to return the item.
  • 1 Since your garment is likely customized it may not possible for us to replace it with an identical item as we maintain no extra inventory.
  • You agree to accept as replacement the same style in plain color of our choice.
  • We will replace your item with 30 day of your return free of charge.

Returns can be sent to:

Walton Custom, Inc.
7432 Singinghills drive,
Boulder CO 80301